Help & Support

Try resetting your password from the login page. If you signed up with Google or another social provider, make sure you're using the same method. If you're still stuck, contact us at [email protected] and we'll help you regain access.

Go to your Profile page and select the Account tab. You can update your display name there. If you need to change the email address linked to your account, please contact us at [email protected].

You can delete your account from the Profile page under the Account tab. This will permanently remove your data, progress, and any active subscription. This action cannot be undone.

Visit the Pricing page or tap the Upgrade button in your dashboard. You can choose between monthly and annual billing. Payment is handled securely through Stripe.

Go to your Profile page and select the Subscription tab. You can cancel from there at any time — no fees, no questions asked. You'll keep access until the end of your current billing period.

This can occasionally happen due to a payment processing delay. Try logging out and back in. If the issue persists, email us at [email protected] with the email address you used to sign up and we'll resolve it promptly.

We do not offer refunds on website subscriptions. You can cancel anytime from your Profile and you will keep Premium access until the end of the current billing period, after which you will not be charged again. Any mandatory consumer rights you have under EU or local law are not affected. For iOS subscriptions, refunds are handled by Apple at reportaproblem.apple.com.

Progress is saved automatically when you're logged in. If you were studying without an account, your progress won't carry over. Make sure you're signed in and check your connection. If the problem continues, let us know.

You can unenrol from a course on the course page and then re-enrol to start fresh. This will reset your quiz scores and mastery data for that course.

We take accuracy seriously. Use the contact form below or email [email protected] with the course name, module, and the question in question. We'll review and correct it.

Yes — SailQuiz is available on the App Store for iPhone and iPad. The current version has a free tier (one quiz and three quick challenges per day) plus an optional Premium subscription that unlocks unlimited quizzes, every course, smart review, and full offline study. Currently iOS only; no Android version yet. SailQuiz also works in any mobile browser if you prefer the website.

The iOS app bundles learning content locally so you can study without a connection. Subscription checks and analytics events are sent when a connection is available but do not block offline study. The website requires an internet connection.

No. The iOS app and the website are separate products with separate subscriptions. iOS Premium is a subscription billed by Apple through the App Store; website Premium is a separate subscription billed through Stripe. They do not share accounts, progress, or entitlements.

iOS subscriptions are managed by Apple, not by SailQuiz. Cancel any time from iOS Settings → your name → Subscriptions → SailQuiz. You keep Premium access until the end of the current billing period.

Open the app, go to Profile → Subscription, and tap "Restore purchases". Make sure you are signed in to the Apple ID used for the original purchase. You can also trigger the same action from the bottom of the paywall. If the subscription still does not appear, email us with the Apple ID purchase receipt or transaction ID.

Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with the Apple ID that was charged, and request a refund. If you believe there is a fault with the app itself, email us at [email protected] and we will help investigate.

You keep Premium access at no extra cost. The new version of the app detects your original App Store receipt and automatically grants lifetime Premium — no subscription needed. If your device is not being recognised, tap "Restore purchases" in the paywall or Subscription settings while signed in to the original Apple ID.

When you email us about an iOS subscription issue, please include: the Apple ID email used to purchase, the approximate purchase date, the plan you selected (Weekly or Monthly), your app version (visible in Profile), and — if possible — the App Store transaction ID or order number from Apple's receipt email. This helps us match the purchase with RevenueCat, our subscription provider.

The iOS app sends a fixed list of product events (e.g. onboarding step viewed, paywall viewed, purchase completed, restore completed, free daily limit reached) along with app version, build number, platform, and subscription status. It does not send your name, email, quiz answers, scores, device identifiers, or location. Events are processed by PostHog.

The iOS app currently does not ship with an in-app analytics opt-out. The data we collect is limited to the subscription and onboarding funnel and does not include personal or sensitive information. If you would like your data removed, email us at [email protected] with your RevenueCat App User ID (shown in Profile → Subscription on developer builds) and we will delete any records we hold.

Email us at [email protected] for privacy questions or data-subject requests, or [email protected] for general support. See our Privacy Policy for the full list of rights and processors.